Apprentice Business Developer – Howdens – Hartlepool


Apprentice Business Developer – Customer Service Practitioner Level 2 Apprenticeship

Are you looking for a new challenge where you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers?

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022.

We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

The Role

Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads.

Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade.

Maintain up to date product and industry knowledge

Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers

Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool

Develop long term collaborative relationships with customers

Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls

Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements.

The Person

Strong communication skills

Ability to build strong relationships

Good customer service skills

Target driven

Planning and organising skills

Ability to prioritise own workload

A desire for continuous personal and professional development

The Apprenticeship

Customer Service Practitioner Level 2 – Intermediate Apprenticeship

Training provided by in house Learning & Development Team

Support from external training provider

15 Month programme including minimum 12 month learning period plus end point assessment

Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.


Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

In return for your hard work and commitment you will be rewarded with some great benefits, which include:

£15,000 annual salary

Generous Pension Scheme

Paid holiday entitlement

Team incentives and outings

Staff discount on Howdens products

Why work for us?

Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence.

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