Change Analyst – Necsws – Hartlepool

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

“Develop your career within IT Service Delivery for a company that builds software and services that help keep people safer, healthier, and better connected worldwide. Improving the services that matter the most.”

The post is an agile Change Facilitator role within the IT Service Delivery Department of NECSWS. The IT Service Delivery Department is responsible for the deployment, monitoring, improving and maintaining of IT services both to our colleagues within NECSWS and customers utilising our products. The teams are ITIL 4 accredited and work within approved frameworks to achieve success and continual improvement. 

This role is based within the Change Team, who identify and minimise risk when a change is needed to any of the internal or external IT Systems. The purpose of change management is to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed and managing the change schedule.

Although an independent team, liaising with other key service delivery areas such as Major Incident and Problem Teams, is essential. The team facilitate approximately 125 changes per week varying in risk from planned to emergency changes. Following key processes through the change lifecycle is crucial. You will be responsible for facilitating the change from request to post change evaluation to capture service improvement.

The role additionally requires liaison with wider business teams to inform on the impacts of changes for future strategies and to generally promote the change process whilst being agile to customer’s feedback.

Main Responsibilities of the Role

• Assess requests to ensure information provided is relevant and correct.
• Provide support to staff to complete impact assessments in preparation for the change.
• Assess Impact Assessments to help mitigate risk of failed changes.
• Prepare for/host conference calls and follow up with suitable documentation.
• Co-ordinate with external NEC departments
• Liaise with Change requestors and Customer Service Managers where appropriate.
• Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided.
• Update and action all tasks and approvals assigned to Change Management within designated timeframes.
• Ensure tasks are completed within a timely manner by chasing and escalating as required managing the change request through its lifecycle.
• Be the primary point of reference for questions, suggestions and complaints.
• Analyse trends or problems and look at improvements within the practice.
• Provide training, support and advice for NEC teams where required.

• Knowledge of Microsoft Excel – (particularly focused on analysing change data would be desirable)
• Knowledge of ITIL methodology
• Understanding of the Service Delivery Processes and how Change Management works within it.
• Experience liaising with all levels of internal stakeholders.
• Experience with customer-facing responsibilities. 
• Eligible for enhanced UK Security Clearance

This is an exciting role to start or further your career within IT Service Management. NECSWS is committed to continued professional development and career growth to enable you to reach your full potential.

We are proud of the benefits we offer employees of NEC Software Solutions 

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.