Customer Advisor – Adecco – Hartlepool


Adecco are proud to be partnered with a leading name in motor insurance in the UK, and are recruiting now.

While a customer service background is great, what is really important is your ability to communicate well and reassure your customers when they need it most.

You will be taking inbound calls relating to new incidents, assessing the incident and supporting your customer in arrangements for vehicle collection, repair and curtesy vehicle.

Location: Peterlee (Bracken Hill) *Note the location is accessible by public transport but not for all shift times*

Contract: Permanent

Working Hours: 37.5 hours per week, shifts between 7.00am – 9.30pm including weekends (working 4 weekends out of 8).

Salary: Up to £25,000 per annum OTE plus benefits

· Competitive base salary

· Monthly performance bonus (OTE £3,360 pa)

· A tax-free £500 success bonus on passing probation

· Hybrid working available once probation period is passed

· Free on-site parking

· 6 week training programme and ongoing support and coaching

What’s in it for you?

On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:

Financial Benefits- monthly performance bonuses, a workplace pension, save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- 30 days annual leave increasing to 33 days with service (incl. public holidays), eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

An award-winning environment- ours is a great community to be a part of. Working with great colleagues is just as important to us as providing a great service to our customers. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone’s favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque – it is a great place to call home.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Personal Development and Training- our proven 6-week induction programme makes sure that whatever your background, you get off to a great start, followed up with continuous support from experienced mentors. For those with the right attitude and aptitude, an inclusive management development programme to help you take the opportunity to progress with us when the right role arises.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://candidate-privacy

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