Customer Advisor – Auxillis – Hartlepool


Location: Peterlee

Contract: Permanent

Working Hours: 37.5 hours per week, between 7am and 9:30pm, including weekends

Salary: up to £24,000 per annum + monthly bonus

  • competitive salary
  • monthly performance bonus (OTE £3,360 pa)
  • a tax-free £500 success bonuson passing probation

Make a real difference

As an Advisor in our Customer Services team, you are right at the heart of our business helping customers through the claims process and liaising with our branch and body shop networks to keep repairs on track.

You will spend time with a wide variety of people, each with their own unique approach and needs. The one thing your contacts all have in common is that they are looking to you to deliver the right solution for them, at a time when they really need it.

Whether you are explaining how our services work, resolving a query from a customer or re-arranging a repair or hire car delivery date, you will make exceptional service feel effortless and be a natural at deciding what you can do to help in the best way possible.

What you will need to be a success:

  • Enthusiasm – You are the voice of our business and it’s essential you make a positive first impression and deliver exceptional customer service
  • Empathy – You are a people person and you can put yourself in your customer shoes. You are confident, credible and can communicate with those in difficult situations
  • Efficiency – You can quickly understand the issue and see clearly, what the solution is. If you cannot help, you know who can
  • Organisation – You are comfortable using office based IT systems (keyboard, mouse, Microsoft Office, CRM system)
  • Flexibility – We are here for our customers when they need us; we work a range of hours between 8am and 9.30pm including evenings and weekends
  • Finally, it would be great if you have customer service experience already, but if not, we are confident our excellent training can help you succeed

On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:

  • Financial Benefits- monthly performance bonuses, employee referral scheme- earn £1,000 per person you successfully refer, a workplace pension, save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts, including discounts off your weekly food shop!
  • Lifestyle & Wellbeing Benefits-24 days annual leave, increasing to 26 with length of service plus Bank Holidays, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
  • An award-winning environment- ours is a great community to be a part of. Working with great colleagues is just as important to us as providing a great service to our customers. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque – it is a great place to call home.
  • Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

If you think you have what it takes to be a great addition to our team here in Peterlee, what are you waiting for? Apply today!

Ref: IND001

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