Customer Service Advisor – Adecco – Hartlepool


Job Title: Customer Service Advisor

Location: Peterlee, SR8 (Bracken Hill)

Employment Type: Full Time

Salary: £20,500 – £21,500 per annum plus OTE (£3,360 pa)

Shift Pattern: 37.5 hours including evening and weekend shifts Monday – Sunday 07:00AM to 09:30PM


  • Monthly performance bonus
  • A tax-free £500 success bonus on passing probation
  • 12 week training programme
  • Routes to career progression
  • Hybrid working available the once probation period is passed
  • Free life assurance and a range of national and local retailer discounts
  • Free on-site parking
  • 30 days annual leave increasing to 33 days with service (incl. public holidays),
  • Eye care vouchers
  • Cycle-to-work scheme
  • 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app

Job Role:

Adecco are currently recruiting for a leading provider of accident services in the motor insurance sector in the UK with immediate start dates for permanent customer service opportunities.

Main Responsibilities:

  • Acting as first point of customer service to regarding new and ongoing claims.
  • Promote company products and services to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims.
  • Use telephone scripts and be FCA compliant
  • Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims
  • Input and process information accurately onto the company ICT system
  • Meet call targets and contribute to team targets.
  • Maintain excellent standards of customer service at all time.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://candidate-privacy

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