Hybrid Working Cloud Support Team Lead – NECSWS – Hartlepool


Company Description

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Job Description

Please note this role can be offered on a hybrid working basis. Candidates must work 2-3 days per week from one of the following offices:


Hemel Hempstead





Alderley Edge

The Cloud Operations (Cloud Ops) are there to provide 24x7x365 support to our customer base, covering day to day incidents, change and project management activities. The varied workload spans across most cloud technologies Azure, OCI, AWS and GCP. 

We are looking for an enthusiastic team lead to supplement the great work that’s already underway by the current team. This is an excellent opportunity to join a great team with exposure within the leading cloud technologies.

The team leader is responsible for the following:

People management

Participating in the the yearly performance reporting cycles

Decision maker for all operational processes and procedures relating to Cloud Ops

Day to day management of customer workloads

Optimisation of cloud buildouts for cost and performance

Providing excellent levels of customer service

Participation in a 24/7 on-call rota – 1 Week In 6

Keeping up to date with cloud best practices and developments

Produce detailed reporting around compute and cost requirements

Configure cloud role, Custom roles permissions for Management Groups, Subscriptions, Resource Groups, and Resources.



Previous experience supporting/administering cloud Services

Experience in administering/troubleshooting Linux and/or Windows servers

Command-line configuration/troubleshooting knowledge

Good problem-solving skills

Able to work on your own initiative and as a part of a team

Excellent customer service skills and attention to detail

The ability to manage a varied and busy workload


Previous team lead experience desirable but not essential

Azure Active Directory (AAD) experience would be advantageous

Cloud certifications, at the associate or administrator level

Development is key to us here at NEC and we’re always happy to support people through training and personal development, to help them acheive their career goals.

Additional Information

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)

25 days paid holiday with the option to buy/ sell 

4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)

A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%

A fantastic selection of flexible benefits to suit your individual needs

We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.


Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC is an equal opportunities employer, welcoming applications from all communities.

Read more…

To apply for this job please visit uk.whatjobs.com.

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