IT Apprenticeship – Baltic Apprenticeships – Hartlepool

Baltic Apprenticeships

Are you the go to person for IT issues within your family and friends group and want to start your career within IT? Then this IT support apprentice role may be for you!

Baltic Apprenticeships are delighted to be working in partnership with a fantastic client to support with their next IT support technician ;re on the lookout for an enthusiastic and driven IT Apprentice eager to explore and expand their technical capabilities. Whether you’re a self-taught tech enthusiast or a recent graduate looking to start your career, we want you on our team.

Due to an exciting growth period introducing 4 new warehouses and offices to our catalogue, they are now looking for a passionate IT Support Technician to support their group.

Roles & Responsibilities (Will include but not limited to):

  • Providing first-line support for hardware and applications across all our sites in Teesside.
  • Setting up and monitoring telephone systems and troubleshooting issues.
  • Connecting company devices to the company’s networks.
  • Configuring and installing company hardware including laptops, mobiles, desktops, and printers.
  • Password resets and setting up security access controls to manage who has access to specific resources and passwords.
  • Writing technical documentation and managing asset registries.

Full training to be provided by Baltic Apprenticeships and Leader Online Limited.

Desired Qualities, Skills & Knowledge:

  • A passion for and a basic understanding of IT.
  • Ability to work independently and as part of a larger team.
  • Excellent communication skills; customer service experience would be beneficial.
  • Good knowledge and competence in Windows, Excel/Sheets, and Google Chrome (Not essential).
  • Minimum grade of C/4 in Maths and C/5 in English

Salary, Hours & Benefits:

  • £17,500per annum
  • Monday to Friday 8am till 4pm
  • 20 days holiday plus bank holiday
  • Free parking
  • Team incentives
  • Pension scheme

There are career progression opportunities available upon completion of the programme.

About Baltic:

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

Eligibility Criteria:

Individuals must have a valid and eligible residency status to apply for this role


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