IT Help Desk Support – Reed Technology – Hartlepool

Reed Technology

IT Helpdesk Technician


Rate £107.56 per day via Umbrella

3 Month ContractINSIDE IR35An IT Helpdesk Technician is required on a 3 month contract to start ASAP for a large public sector organisation based in Hartlepool.The SkillsAs expected with a role of this nature candidates will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, candidates must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The Next StepsIf you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.

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