Service Advisor – Pybus Recruitment – Hartlepool

Pybus Recruitment

Role: Service Advisor (Car Dealership)


Basic Salary of between £22,000-£24,000 (depending on experience) + upselling and customer service bonus – OTE of up to £30,000 + Benefits


Location: Hartlepool, TS24 7LD


Full Time and Permanent


Hours: Monday to Friday 8.00am-6.00pm (1 hour lunch) and alternate Saturdays 8.00am-12.00pm


Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.

They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.

They are now actively looking to recruit for a Service Advisor for their Hartlepool dealership.


Job Purpose:


As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.


Job Duties:


To greet all customers cheerfully and attend to their requirements promptly.

To obtain and record full customer/vehicle details and accurate description of work to be carried out.

To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.

To inform customers of any delay in completion (Complying with the Company Pledge)

To maintain the Workshop loading system.

To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.

To prepare both cash and account invoices.

To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.

To deal with customer queries and complaints.

In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.

To ensure that information required for Warranty items is recorded on the Job Card.

To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.

To file Job Cards and other documentation.

Help achieve sales targets as set out by the Aftersales Service Manager



About You:


·         Strong Customer Service / Administrative experience

·         Flexible approach and a positive attitude

·         Motor Trade experience is desirable but not essential

·         Excellent communication skills

·         Experience in a selling/customer service environment. 

·         Full driving licence 

·         Evidence of ‘Right to Work’ in the UK


Company Benefits:


·         Healthcare Cash Plan

·         Pension

·         24 days holiday + 8 bank holidays rising with length of service

·         Discounted Gym, shopping and dining benefits

·         Competitive bonus schemes


To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment



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