Shop Manager (37.5 hours) – Salvation Army Trading Co. Ltd. – Hartlepool

Salvation Army Trading Co. Ltd.

The role: Full time 37.5 hours, Monday to Saturday, 5 days over 6

We are looking for a talented retail Manager. Whether you have a commercial or charity retail background, as long as you are committed to our causes and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you.

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

The ideal candidate will have:

A passion for charity retailing

Excellent customer service skills

A flair for window dressing and display skills

Previous operational/retail management experience preferred

The ability to lead a team to achieve targets

A good level of literacy and numeracy skills together with basic IT skills.

A commitment to the ethos of The Salvation Army 

Please be aware that this advert may close sooner than the closing date in extreme circumstances

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