Customer Service Administrator – MTrec Recruitment and Training – Hartlepool

MTrec Recruitment and Training

Job Specification

  The Role

  • Receive and enter customer orders onto the MRP system.
  • Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
  • Keep clients informed about order progress and status.
  • Take appropriate action to maximise punctuality and prevent delays.
  • Handle all order amendments, whether requested by the customer or company and communicate the status to all parties involved.
  • Work with Planning and Sales to determine inventory management plans for customers.
  • Respond and assist on all supply chain related issues.
  • Receive and manage customer complaints and enter into the database.
  • Liaise with Sales Managers to bring complaints to a close and complete the administration instructions accordingly.
  • Effectively escalate any issues to supervisors or senior managers where appropriate.
  • Maintain customer records and master data. Ensure its accuracy on a consistent basis.
  • Identify and proactively manage your training needs.
  • Provide cover to co-workers on holiday or sickness leave.
  • The Person

  • Previous customer service experience ideally within manufacturing or engineering.
  • Experience of using ERP systems.
  • Proficient in using Microsoft packages such and Excel, Word, Outlook.
  • Customer focused attitude.
  • Excellent attention to detail and accuracy.
  • Possess strong written and verbal communication skills including report writing.
  • Have effective time management skills.
  • Positive can-do attitude and a team player.
  • Be proactive with problem solving and working on own initiative.
  • Maintain and observe a high level of professionalism at all times.
  • The Benefits

  • You will be working for a well-established growing employer.
  • An excellent salary.
  • Working a perm day shift.
  • A company experiencing continued growth, expansion and investment.
  • The company are fully compliant with the latest health and safety requirements for current safe working practices.
  • Read more…

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